Have you recently subscribed to Windsor.ai using a different email address than the one associated with your existing Windsor.ai account? Don't worry, it's a common scenario and easily resolvable. Here's a simple guide to ensure your subscription and account are perfectly synced.

Receiving Your Linking Email

After your purchase, Windsor.ai sends an email to the address used during the subscription purchase. This email contains all the necessary details and instructions to link your new subscription to your existing Windsor.ai account. It's a straightforward process designed for your convenience.

Steps to Take if You Haven't Received the Email

Sometimes, emails get lost in the shuffle or end up in the spam folder. If you haven't received this important email, there's no need to panic. You can manually link your subscription by following these steps:

1. Access the Onboarding Portal: Navigate to onboard.windsor.ai and log in with the Windsor.ai account you want to link to your subscription.

2. Update Your Profile: Once logged in, find and click on the 'Profile update' option. This will take you to the section where you can modify your account details.

3. Enter Your Subscription Email: In the 'Subscription email address' field, enter the email address that you used to purchase your Windsor.ai subscription. This is the crucial step that links your subscription to your account.

Need More Help?

We understand that technical issues can sometimes be more complex than they appear. If you've followed the above steps and are still facing issues, we're here to assist you. Please reach out to us via our chat support. Our dedicated team is always ready to provide you with the help you need to resolve any issues promptly and efficiently.